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Questions, bugs and ideas: email support@isherwood.dev. Say which device you use and what you saw, and include a screenshot if you can.

Tap the plus button on the Events screen. Give the event a name and a date, then tap Save.
Tap Change in the Icon row to pick an icon, and tap a color to set it.
To change an event, tap its card, then Edit. Or touch and hold the card and choose Edit.
To delete one, open it and tap Delete Event at the bottom, or touch and hold its card and choose Delete.

Countdown counts whole calendar days, not hours. The night before an event it reads 1 day, and on the day it reads Today.
The count changes at midnight in the time zone your device is in.
After the date an event moves to Past and counts the days since.

Home screen: touch and hold an empty area, tap Edit, then Add Widget, and search for Countdown. There are three: Countdown (small), Up Next (medium) and Upcoming (large).
Lock screen: touch and hold the lock screen, tap Customize, and add Countdown above or below the clock.
To choose the event a small or lock screen widget shows, touch and hold the widget and tap Edit Widget. Left empty, it follows your next event.
A widget that looks out of date catches up when you open Countdown. Widgets update on their own at midnight.

Open Settings in Countdown, the sliders button on the Events screen. Notifications should say Allowed.
If it says Off, open the Settings app on your device, find Countdown under Notifications, and allow them.
Reminders arrive at the Reminder Time shown there, 9:00 AM to begin with. A reminder whose time has already passed is skipped.
A Focus, such as Do Not Disturb or Sleep, can hold reminders back until it ends.
Each device schedules its own reminders, so an iPhone and an iPad both remind you. Turn notifications off for Countdown on a device that should stay quiet.

Events sync through your own iCloud. Sign in to iCloud with the same Apple Account on both devices. There is no other account.
Settings in Countdown shows the state of sync under iCloud, and when it last finished.
Sync is usually quick but not instant. If an event has not appeared, open Countdown on both devices and give it a moment.
Without iCloud, everything still works on the device you are using.